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SaaS: What You Don’t Know Can Hurt You

Document:                       STR-367
Date of Publication:          July 20, 2007
Number of Pages:             4
Lead Author(s):                C. Burns
Price:                              $195 USD

Perspective Summary:

The Software-as-a-Service (SaaS) arena is experiencing growth in two dimensions: rapid expansion of offerings, and growing adoption by users. A recent public filing by a major SaaS provider has highlighted that customers may not be aware of key attributes of the IT infrastructure which underlies the SaaS application. Just as learning that your brake pads are badly worn while driving down from Pikes Peak can ruin your day – learning that your SaaS provider has weak or non-existent recovery capabilities during recovery from a disaster can ruin your career.

  
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