Document:                      MKT-463
Date of Publication:          May 9, 2008
Number of Pages:            5
Lead Author(s):                Mike West
Price:                              $295 USD

Perspective Summary:

While SaaS users show high degrees of satisfaction with SaaS solutions overall, satisfaction varies when it comes to specific attributes of the SaaS experience.  Users report higher satisfaction with Wave I attributes (or standalone solutions), and lesser satisfaction with more sophisticated Wave II and III attributes.  This has important implications for SaaS providers when it comes to being “enterprise ready.”

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