BP-467 SaaS User Best Practices: Toward the Development of More Formal, Sophisticated Management Policies

Home \| About Us \| News \| Contact Us \| New User Registration
	Research-based Market Strategy Consulting

SaaS and User Satisfaction: Enterprise-Ready, or Not?

Document:                      BP-467
Date of Publication:          May 28, 2008
Number of Pages:            5
Lead Author(s):                Cynthia Beckham
Price:                              $195 USD

Perspective Summary:

Saugatuck’s latest SaaS research, which includes interviews with more than two dozen SaaS user executives, indicates that even the most experienced SaaS user firms have not established formal SaaS governance or similar management programs.

Most user enterprises, in fact, lack a key aspect of such programs – identifying and formalizing repeatable SaaS management best practices. By establishing SaaS best practices – whether from the evolution and expansion of preliminary, informal SaaS best practices or from the experience gained from initial SaaS deployments/ pilot programs – SaaS users would be able to more fully take advantage of the benefits that SaaS solutions offer.

To Purchase an Electronic Copy via Web Download:

Members who have purchased this report can access it by clicking here within 7 days of purchase.

If you are having trouble with our e-commerce engine, for whatever reason, just pick up the phone and call us at 1-203-454-3900 and we will be happy to take your order over the telephone and email you a copy of the report.

Home | About Us | Contact Us