|
 |
 |
Research Agenda: Key Issues for Open Source Vendors and Users
Document: STR-477
Date of Publication: June
27, 2008
Number of Pages: 5
Lead Author(s):
C. Burns, M. West
Price: $295
USD

Perspective Summary:
Software
vendors must overcome multiple challenges when preparing to enter
the Software-as-a-Service (SaaS) arena. Most of the challenges can
be grouped into the following five categories:
 |
Economic
funding, managing
existing/legacy products, customers and partners, pricing of
the new offering for competitive positioning and profit,
migrating existing customers, and profitability strategy;
|
 |
Technological
technology
strategy, architectural selection and exploitation, R&D
management, integration and customization, infrastructure
selection and implementation
|
 |
Operational
security, service levels, back up & recovery,
operational metrics, initial functional requirements and
ongoing enhancements, facilities
to automate and efficiently manage the processes
required for a SaaS business,
and service excellence
|
 |
Organizational
organization transition plan,
partnering strategy, distribution channel for value-added
services; and
|
 |
Cultural
new identity,
community, collaboration, and customer intimacy, and culture
evolution.
|
There has been considerable focus on many of the
challenges associated with the above categories. However, in
discussions with software vendors, Saugatuck has found that
challenges in the Technological category receive a lot of careful
attention, while some of the challenges in the Operational category
may be underestimated. This Strategic Perspective provides some tips and forewarnings about
those Operational challenges. |
|
To Purchase an Electronic Copy
via Web Download:
Members who have purchased this
report can access it by clicking here within 7 days of purchase.
If you are having trouble with our
e-commerce engine, for whatever reason, just pick up the phone and
call us at 1-203-454-3900 and we will be happy to take your order
over the telephone and email you a copy of the report.
|