BP-495 Is Everything Negotiable? Key Points to Consider When Negotiating SaaS SLAs

Home \| About Us \| News \| Contact Us \| New User Registration
	Research-based Market Strategy Consulting

Is Everything Negotiable? Key Points to Consider When Negotiating SaaS SLAs

Document:                      BP-495
Date of Publication:          August 15, 2008
Number of Pages:           5
Lead Author(s):               C. Beckham
Price:                              $295 USD

Perspective Summary:

When reviewing and negotiating SaaS service-level agreements (SLAs) with SaaS vendors, enterprise executives need to determine which issues are critical to their business requirements and expectations. SaaS vendors need to understand that their standard SLAs may not be sufficient to meet the needs of all customers (especially for large enterprise customers), and may be subject to higher levels of scrutiny - and thus negotiation - by enterprise IT executives and corporate counsel.

This Strategic Perspective identifies five critically important areas for users and vendors to focus on when negotiating SaaS SLA terms and conditions.

To Purchase an Electronic Copy via Web Download:

Members who have purchased this report can access it by clicking here within 7 days of purchase.

If you are having trouble with our e-commerce engine, for whatever reason, just pick up the phone and call us at 1-203-454-3900 and we will be happy to take your order over the telephone and email you a copy of the report.

Home | About Us | Contact Us