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The Cloudy Future of IT Service Management

Document:                      MKT-708
Date of Publication:          February 23, 2010
Number of Pages:            6
Lead Author(s):                Robert McNeill, Charlie Burns
Price:                              $295 USD (Single User License)

Perspective Summary:  IT service management (ITSM) is one of the latest, traditional data center strongholds to be threatened by emerging, alternative approaches – i.e., Cloud and SaaS. This Strategic Perspective looks at key trends shaping the business and market strategies of ITSM software providers, and offers guidance to user organizations for evaluating traditional and alternative (SaaS-based) ITSM solutions.

  
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